- FAQ’s About Making Custom T-shirts or Apparel Online
FAQ’s About Making Custom T-shirts or Apparel Online
Do You Offer Coupon Codes or Promotions?
Yes!!!! We offer coupon codes and promotions for Special Holidays and different events throughout the year. We post them on Facebook and you can view current promotions for custom t-shirt orders here.
Can I cancel or change an order?
If it your order has not already been processed and it is between the times of 8 a.m. – 8 p.m. ET Monday – Friday, you will be able to cancel or change your order by calling our customer service department at 1-800-381-0815. Please include your order number and a detailed explanation of the problem.
Please note that once an order begins production, you can no longer make any changes and we cannot stop the shipment of your order.
Important: it is best to call our production team directly at 1-800-381-0815 cancel your order or make changes, as e-mails are answered during regular business hours in the order they are received. It is therefore possible that your order could begin production before your e-mail is processed and your changes would not be able to be made.
Can I exchange or return purchased products?
Funky T-shack’s Fair Return Policy:
Every product ordered at FunkyTshack.com is created just for you. Because our t-shirts and othere apparel items are custom made, returned goods cannot be resold and are either donated or thrown away.
Promise: If we make a mistake, we will send you a replacement or refund your money. If you make a mistake with your order, call us and we will see what we can reasonably do to help you get the shirt you want. Should a mistake arise, we kindly ask that you contact our production team within 30 days at 1-800-381-0815 to coordinate an acceptable solution. Please include your order number and a detailed explanation of the problem.
How can I get a faster shipping method?
If you want to get a faster shipping method, then you would need to get in touch with us before your order begins production to process a shipping upgrade or you would need to cancel this order and place a new one with the upgraded shipping method.
Please note that we have very short processing times. If your order is still waiting to be processed and it is during our office hours, which are Mon-Fri 8 a.m. – 8 p.m. ET, feel free to give us a call to upgrade your shipping. You can reach us at 1-800-381-0815.
What is the Funky Tshack Designer and how can I make my own custom t-shirt there?
Our T-shirt Designer allows you to create your own custom t-shirts, custom hoodies, other apparel and upload your own photos right onto your choice of apparel from our assortment and order directly from there. There is no minimum order – you can have just one single shirt printed according to your wishes.
Choose a t-shirt from the “Products” tab. If you are not sure which size you need, click on the exclamation point next to the product name to get more information about the product. You will also find information about the product’s fabric weight and manufacture on the product detail page.
Choose a design. To find the right design, you can use the T-shirt Designer’s search bar or browse through the categories. You can also upload your own photos in the T-shirt Designer and put them on the shirt.
Text also works. Choose a font and write what you want. You can mix and match the design and the text. You can turn, mirror or change the size of the text or design within the printing area.
Once your shirt appears as you want it, add to the cart and order it.
Every article you create is one of a kind: Your design will be placed as exactly as possible on the t-shirt according to your specifications. Because we print your shirt by hand, slight variations may occur. It is also possible that your design looks somewhat smaller or larger on the shirt than in the T-shirt Designer. This is due to the fact that the shirts in the Designer are almost always size M.
How long will order processing and shipping take?
Domestic Shipping USA
48 contiguous states AK, HI, P.O. Box, APO, PR Saturday Delivery Tracking Standard 1-5 business days 1-7 business days 3 Day Select 3 business days Next Day Air Saver 1 business day
Shipping Times Tracking USPS International Economy 1 – 2 weeks UPS Standard 3 – 7 business days
Shipping Times Tracking USPS International Economy 1 – 6 weeks UPS International Premium 3 – 6 business days
How do I create a pixel design (e.g. from a photo) that meets all requirements for digital printing?
Printing on Clothing and Mousepads:
In order to have a digital image printed successfully, your design must
be saved as .png, .jpg, .bmp, or .gif (transparent formats, i.e. .gif or .png, are preferred)
be at least 200 dpi
not be larger than 4000 x 4000 pixels
not be larger than 10 MB
The exact description of the printable area can be found in the product details. Be aware that the design size should fit the print area, but not exceed 15 x 15 inches. Minimizing the design is always a possibility without losing picture quality, however, enlargements are not since the design will appear “pixelated”.
Printing on Buttons
The mentioned requirements also apply for printing on buttons. The minimum graphic resolution should be no less than 400 dpi.
How do I increase the (dpi) resolution of my pixel graphic and reduce the file size below 10 MB?
Increase resolution (dpi):
Increase resolution Increasing the resolution of a pixel graphic simply by setting the dpi higher does not achieve the desired results. If the dpi is increased, the height and width of the image must be decreased in proportion to the dpi value. Otherwise, the image will only be enlarged and will appear pixelated.
Change color channel Most graphics software programs are able to retain the image proportions and recalculate them if one of the values for height , width or dpi is changed.
Reducing file size:
In order to reduce the file size to the desired 10 MB, try to decrease the amount of pixels in the image options. Make sure that the dpi value stays the same while you are doing this.
Another possibility is to create an 8-bit color channel from a 16 or 32-bit color channel. This will decrease the file size considerably.
How is my t-shirt printed using digital printing?
About Digital Direct:
Digital Direct uses superior textile ink to print directly onto the apparel. When using Digital Direct on white apparel, the shirt fabric will be the white or transparent parts of your design. For example, the stars and white stripes of an American Flag would be the t-shirt itself.
With darker t-shirts, we print a layer of white ink under the design then add the colored ink on top of that initial layer. The colored ink is then embedded directly into the white layer for a rich, vibrant effect. Using the above example, an American Flag would first be a white rectangle, with the red and blue elements printed on top of this initial layer of white. Therefore, these prints can feel a bit thicker than those on light-colored t-shirts.
For the best results, we strongly recommend using transparent file formats (.png or.gif).